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About The Captioning Group The Captioning Group is one of the oldest, most established, and experienced full-service real-time captioning houses in North America. Since 1991, The Captioning Group has been providing high-quality real-time captioning services for the broadcast community. Our client portfolio is diverse, encompassing the following genres:
Quality, reliability, and accountability are the cornerstone ideals that make up the service goals of The Captioning Group. With established studios in various locations throughout Canada and the United States, The Captioning Group is able to provide clients with local captioners that are familiar with the current events of their area. Our captioners are about the best anywhere in North America. They undergo scrutinizing and constant training to enhance their skills. Our in-house support department provides research materials and keeps captioners apprised of current events daily prior to going on air with any scheduled programming. This ensures the accuracy of the work that we produce will be of the highest standard. The Captioning Group has and continues to make advances in all of the equipment that we use. We are always testing new products to see if they are a more suitable and efficient means of accomplishing our goals. We also provide backup systems for all of our equipment, and these systems are readily available should the need arise. Furthermore, we maintain standby captioners for ALL programming. Should the main captioner experience technical difficulties, the backup captioner is on line within minutes. Our account team is reachable toll-free 24 hours a day, 7 days a week, to resolve any problems or to answer any last-minute scheduling changes. These individuals are well-trained and experienced in the provision of client-care procedures. All in all, The Captioning Group is proud of the high quality of service we provide to our clients, from getting a new station on line to producing the highest quality of real-time captioning available today! |